a range of services establishing a reputation for excellence.

As experts in hospitality, we provide high-value management and consulting services to drive top-line revenue and maximise returns.

mANAGED SERVICES

Our services are comprehensive yet hyper-personalized to meet your unique needs.

Finfoot Lake Reserve

Greater Pilanesberg, North West

OUR SERVICES

Experts In hospitality

By enlisting your property under our care, you automatically leverage our established reputation for excellence. For over 20 years we have pioneered experiential travel across our ever-expanding portfolio; a broad collection of mixed-use lodges, resorts, hotels, and conference venues across the country.

Our proven success reflects our ability to enterprise and drive growth while maintaining consistent professionalism. Since no two assets and no two markets are the same, we focus on specialisation and not standardisation, skilfully pairing the right business model and seasoned support to the right property assets.

Blue Marlin Hotel

Cottburg, KwaZulu-Natal South Coast

our approach

proactive response to asset management

Our managed and branded services may be full spectrum, but our approach is hyper-personalised and adaptable to support your individual needs.

Here at Dream Hotels & Resorts, we take a proactive response to asset management using our collective expertise, years of market intelligence, and analytical tools to create sustainable growth over the long term. There are no shortcuts or improvising. Our work is tactical and dynamic — and we deliver.

From day one, you are personally connected to a world-class team of hospitality experts: operators, financial analysts, marketeers, and creatives, who share an uncompromising passion for exceeding expectations at every opportunity. When it comes to hospitality management, our teams know what to do, why it matters, and how to get it done.

Case studies

Highlighted properties

Explore our collection of case studies, showcasing the success stories of properties within our hotel and resort portfolio. Each case highlights our commitment to excellence, innovation, and guest satisfaction, offering insights into the unique challenges we’ve overcome and the exceptional experiences we’ve created.

The Team

Get to know Our Management Team

To co-create memorable travel experiences which, connect people for a brighter future. We deliver dynamic and exceptional hospitality solutions in Africa that connect local and global travellers to our communities in a sustainable and relevant manner.

Nick Dickson

CEO

Wayne Neath

Resort Sales Tribal Lead

Reinhard Visser

Operations Lead

Jaco Wilson

CIO

Chris Snyman

Business Development Lead

Le Roux Steyn

Director

Anthea Dickson

Finance Lead

Brent Dickson

Director

OUR SOLUTIONS

Elevate Your Brand with Dream Hotels & Resorts

Partnering with Dream Hotels & Resorts means automatic access to over 20 years of unmatched hospitality expertise. As one of the most recognized names in the market, we continually build and maintain a reputation for excellence that all branded properties under our care can leverage.

Creating Fusion

Joining our brand offers integrated access to:

  • Sales & Marketing Representation Collateral
  • Loyalty Rewards Programme
  • Dream Vacation Club Access
  • Group Distribution Integration Across Multiple Platforms
  • Group Best Practice Standards & Guidelines
  • 24-Hour Central Reservations Services

Your image

Joining our brand offers integrated access to:

  • Sales & Marketing Representation Collateral
  • Loyalty Rewards Programme
  • Dream Vacation Club Access
  • Group Distribution Integration Across Multiple Platforms
  • Group Best Practice Standards & Guidelines
  • 24-Hour Central Reservations Services

Get Support

We also offer Sales and Operational Support to:

  • Direct Sales & Trade Show Representation
  • Distribution Third-Party & OTA Management
  • Brochure, Contracting, Educationals & Familiarization Trip Management
  • International & Local Representation
  • Full Segmentation Account Management
  • Sales team and management staff training

OUR PORTFOLIO

Our services are comprehensive yet hyper-personalized to meet your unique needs.

  • Piekenierskloof Mountain Resort
  • Bilene Club Lodge
  • Jackalberry Ridge
  • Mjejane Bush Camp
  • Burchell's Bush Lodge
  • Highland Run
  • Olifants River Lodge
  • Finfoot Lake Reserve
  • 10 2nd Avenue Boutique Hotel
  • Leisure
  • Wedding & Conference Facilitites

OUR GUIDANCE

Operational management

Through our dynamic and comprehensive offering, we assist owners across a wide spectrum of hotel product types and classes. It’s not a one size fits all approach, either. Our experience allows us to meet the individual needs of those who demand high performance — and that’s what separates us from other big-box hotel brands.

We deliver the following Operations management value-adds:

  • Full operational oversight in conjunction with the unit manager
  • Operational optimisation & analysis
  • Expense control and evaluations to maximise your bottom line
  • Strategic revenue management
  • P&L And cost reviews for best Practice
  • Reputation management
  • Monthly reporting & reviews
  • Annual budgeting &capital expenditure planning
  • Group best Practices & operating standards implementation
  • Health safety & hygiene auditing (Third Party Providers)
  • Energy efficiencies – real-time measuring – managing both electricity and water (Elective)

Through our dynamic and comprehensive offering, we assist owners across a wide spectrum of hotel product types and classes. It’s not a one size fits all approach, either. Our experience allows us to meet the individual needs of those who demand high performance — and that’s what separates us from other big-box hotel brands.

We deliver the following Operations management value-adds:

  • Full operational oversight in conjunction with the unit manager
  • Operational optimisation & analysis
  • Expense control and evaluations to maximise your bottom line
  • Strategic revenue management
  • P&L And cost reviews for best Practice
  • Reputation management
  • Monthly reporting & reviews
  • Annual budgeting &capital expenditure planning
  • Group best Practices & operating standards implementation
  • Health safety & hygiene auditing (Third Party Providers)
  • Energy efficiencies – real-time measuring – managing both electricity and water (Elective)

OUR GUIDANCE

When it comes to our teams, we believe in operating a sustainable and responsible business model that uplifts our people and their communities. Our approach to staff management and training is comprehensive yet empathetic — those on the ground are fully supported and cared for so that they can provide the best service for all guests.

Human resources & wellness management

  • Recruitment & selection vetting exclusive of placement costs
  • IR Management & oversight
  • Group development planning & integration with our learner management system
  • Training & development
  • Payroll & biometric time management services
  • Group wellness plan

Human resources & wellness management

When it comes to our teams, we believe in operating a sustainable and responsible business model that uplifts our people and their communities. Our approach to staff management and training is comprehensive yet empathetic — those on the ground are fully supported and cared for so that they can provide the best service for all guests.

Human resources & wellness management

  • Recruitment & selection vetting exclusive of placement costs
  • IR Management & oversight
  • Group development planning & integration with our learner management system
  • Training & development
  • Payroll & biometric time management services
  • Group wellness plan

OUR GUIDANCE

We’ve always valued financial optimal financial management & data analysis — using it to inform adaptable strategies that guarantee maximum profitability. Collecting, interpreting and organising financial intelligence is a crucial element of our management offering. These processes help us formulate short- and long-term financial goals for all hospitality assets within our portfolio.

Ensure financial performance efficiency:

  • Management Accounts & Reporting Oversight
  • Customised owner reporting, in addition to cash flow analysis, annual budget, and monthly forecasts
  • Statutory & Tax Payment Management & Compliance
  • Annual Business Forecasting & Cashflow Management Oversight
  • Specified Centralised Procurement Strategy
  • BEE (Elective & Costs Excluded)
  • Dedicated offsite Accountant (Elective & Cost Excluded)

Financial management

We’ve always valued financial optimal financial management & data analysis — using it to inform adaptable strategies that guarantee maximum profitability. Collecting, interpreting and organising financial intelligence is a crucial element of our management offering. These processes help us formulate short- and long-term financial goals for all hospitality assets within our portfolio.

Ensure financial performance efficiency:

  • Management Accounts & Reporting Oversight
  • Customised owner reporting, in addition to cash flow analysis, annual budget, and monthly forecasts
  • Statutory & Tax Payment Management & Compliance
  • Annual Business Forecasting & Cashflow Management Oversight
  • Specified Centralised Procurement Strategy
  • BEE (Elective & Costs Excluded)
  • Dedicated offsite Accountant (Elective & Cost Excluded)

OUR GUIDANCE

Stay ahead of new opportunities through simplified IT operations. We are consistently evaluating the latest digital tools and solutions to increase efficiency while reducing overall costs. Our in-house team of specialists are here to help you innovate and optimise your IT infrastructure whilst streamlining task-heavy processes.

Accelerate your digital transformation journey through our:

  • Monthly analysis & reporting
  • Backup & security services
  • Remote support for all users
  • Advanced technology solutions

Information Technology

Stay ahead of new opportunities through simplified IT operations. We are consistently evaluating the latest digital tools and solutions to increase efficiency while reducing overall costs. Our in-house team of specialists are here to help you innovate and optimise your IT infrastructure whilst streamlining task-heavy processes.

Accelerate your digital transformation journey through our:

  • Monthly analysis & reporting
  • Backup & security services
  • Remote support for all users
  • Advanced technology solutions

OUR GUIDANCE

As a full-service asset management provider with proven systems and strategies, each property we manage runs like a well-oiled machine. Our comprehensive approach to hotel management not only maximises investor value but brings in long-view, forward-thinking insight into what really matters.

Give your assets the competitive edge with our:

  • Research & property valuations
  • Product positioning
  • Franchise modeling
  • Asset repositioning & capital expenditure planning
  • Vacation club management

Asset management & consulting services

As a full-service asset management provider with proven systems and strategies, each property we manage runs like a well-oiled machine. Our comprehensive approach to hotel management not only maximises investor value but brings in long-view, forward-thinking insight into what really matters.

Give your assets the competitive edge with our:

  • Research & property valuations
  • Product positioning
  • Franchise modeling
  • Asset repositioning & capital expenditure planning
  • Vacation club management